Privacy Policy

1. Introduction

LUMINA TRADE CO. PTY LTD (ACN: 693 962 051) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

• Name and contact details (email address, phone number, postal address)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Order history and preferences
• Communications with us (emails, chat messages, phone calls)
• Survey responses and feedback

2.2 Information Collected Automatically

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website or search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Providing customer service and support
• Sending order confirmations and delivery updates
• Processing payments and preventing fraud
• Improving our website and services
• Personalising your shopping experience
• Sending marketing communications (with your consent)
• Complying with legal obligations
• Protecting our rights and property

4. Disclosure of Information

We may disclose your personal information to:

• Service Providers: Third parties who assist us with payment processing, delivery, marketing, analytics, and customer service
• Business Partners: Product manufacturers for warranty and support purposes
• Legal Requirements: Government authorities, law enforcement, or other parties when required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of our business

We do not sell your personal information to third parties for their marketing purposes.

5. Overseas Disclosure

Some of our service providers may be located overseas, including in countries such as the United States, Singapore, and China. When we disclose your personal information overseas, we take reasonable steps to ensure that the overseas recipient handles your information in accordance with the Australian Privacy Principles.

By providing us with your personal information, you consent to the disclosure of your information to overseas recipients.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Keep you logged in to your account
• Understand how you use our website
• Provide personalised content and recommendations
• Measure the effectiveness of our marketing

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• SSL encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Access controls and authentication requirements
• Regular security assessments and updates
• Staff training on privacy and data protection

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely destroy or de-identify it.

9. Your Rights

Under the Privacy Act 1988, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint if you believe we have breached the APPs

To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

10. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and promotions. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Updating your preferences in your account settings
• Contacting us directly

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

12. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated "Last Updated" date. We encourage you to review this policy periodically.

14. Complaints

If you have a complaint about how we have handled your personal information, please contact us first. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer: