Returns & Refunds Policy

1. Consumer Guarantees

Under the Australian Consumer Law, products must:

• Be of acceptable quality
• Be fit for any disclosed purpose
• Match the description provided
• Match any sample or demonstration model
• Come with full title and ownership
• Not carry any hidden debts or charges
• Come with undisturbed possession
• Meet any express warranties made
• Have spare parts and repair facilities available for a reasonable time

These guarantees apply regardless of any manufacturer's warranty and cannot be excluded, restricted, or modified.

2. What is a Major Failure?

A major failure occurs when:

• The product would not have been purchased if the consumer had known about the problem
• The product is significantly different from the description, sample, or demonstration model
• The product is substantially unfit for its common purpose and cannot easily be made fit
• The product is substantially unfit for a disclosed purpose and cannot easily be made fit
• The product is unsafe

For a major failure, you can choose between a refund, replacement, or compensation for the drop in value.

3. Minor Failures

If the failure is minor (can be fixed within a reasonable time), we may choose to:

• Repair the product
• Replace the product
• Provide a refund

4. Change of Mind Returns

In addition to your rights under the Australian Consumer Law, we offer a 30-day change of mind return policy for most products, subject to the following conditions:

Conditions for Change of Mind Returns

• The product must be returned within 30 days of delivery
• The product must be unused, in its original packaging, and in resaleable condition
• All accessories, manuals, and included items must be returned
• Proof of purchase is required
• Return shipping costs are the customer's responsibility

Products Excluded from Change of Mind Returns

• Products that have been opened, used, or installed
• Products with broken seals (for hygiene reasons)
• Custom or special order items
• Software, games, or digital products that have been activated
• Consumable products (batteries, ink cartridges, etc.)
• Products marked as "clearance" or "final sale"

5. How to Return a Product

Step 1: Contact Us

Before returning any product, please contact our customer service team to obtain a Return Authorisation Number (RAN). Returns without a RAN may not be processed.

Step 2: Prepare Your Return

• Pack the product securely in its original packaging
• Include all accessories, manuals, and components
• Include a copy of your proof of purchase
• Write the RAN clearly on the outside of the package

Step 3: Send Your Return

Send the product to our returns address:

For large items, please contact us to arrange collection.

6. Refund Process

Once we receive and inspect your return, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.

Refund Amounts

• Faulty products: Full refund including original delivery charges
• Change of mind: Product price only (delivery charges not refunded)
• Damaged in transit: Full refund or replacement

7. Exchanges

If you would like to exchange a product for a different size, colour, or model, please contact us. Exchanges are subject to stock availability.

If the replacement product is a different price, you will either be charged the difference or refunded the difference.

8. Faulty Products

If you receive a faulty product, please contact us immediately. We will arrange for the product to be assessed and provide a remedy in accordance with the Australian Consumer Law.

What We Need

• Description of the fault
• Photos or videos showing the fault
• Proof of purchase
• Your contact details

Assessment

Some products may need to be assessed by the manufacturer or an authorised service centre. We will keep you informed throughout the process.

9. Manufacturer Warranties

Many products come with a manufacturer's warranty in addition to your rights under the Australian Consumer Law. Warranty periods and terms vary by product and manufacturer.

For warranty claims, you can either:

• Contact the manufacturer directly
• Contact us and we will assist with the warranty claim

10. Products Damaged in Transit

If your product arrives damaged:

• Note the damage on the delivery receipt before signing
• Take photos of the damaged packaging and product
• Contact us within 48 hours of delivery
• Keep all packaging materials for inspection

We will arrange for a replacement or refund as soon as possible.

11. Return Shipping Costs

12. Contact Us

If you have any questions about returns or need assistance, please contact our customer service team:

13. More Information

For more information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC) website at www.accc.gov.au or contact them on 1300 302 502.